Support
Help Center
Step-by-step guides to help you get the most out of Deeplingo. Find answers fast or contact our team if you need more help.
Topics
Browse by Topic
Select a topic below to jump to step-by-step guidance.
🚀
Getting Started
- Create your free account — no credit card needed
- Choose your target exam: TCF Canada or TEF Canada
- Take your first practice test in under 5 minutes
- Review your AI-generated score and feedback
- Use the Progress page to track improvement over time
📝
Taking Practice Tests
- Select a skill (Reading, Listening, Writing, or Speaking) from the dashboard
- Toggle Exam Mode on for a timed, realistic exam experience
- Answer all questions and click Submit — or wait for auto-submit
- Review your detailed results and AI feedback immediately after
- Retake tests as many times as you like within your monthly quota
💳
Account & Billing
- Upgrade or downgrade your plan from the Account page at any time
- Your quota resets on the 1st of each calendar month
- Cancel your subscription before the renewal date to avoid being charged
- Update your payment method in Account → Billing
- Request a refund within 7 days of your first payment
🎤
Speaking & Writing Tests
- Speaking tests require microphone access — allow it when prompted
- Use Chrome or Edge for the best audio recording experience
- Writing tests have no audio; type your response in the text area provided
- AI evaluation for Speaking and Writing may take 30–60 seconds after submission
- You can view your evaluated response and criteria scores in My Results
🔧
Technical Troubleshooting
- If audio does not play, check browser permissions and device volume
- Clear your browser cache if the page loads incorrectly
- Use an up-to-date browser — Chrome, Firefox, Edge, or Safari
- Disable browser extensions if you experience unexpected behaviour
- For persistent issues, email support@deeplingo.ca with your browser and OS details
📊
Understanding Your Results
- CEFR levels range from A1 (beginner) to C2 (mastery)
- Most Canadian immigration programs require B2 or higher
- The Progress page shows your score trend across multiple tests
- The Skill Breakdown shows your average and best score per skill
- AI feedback highlights specific mistakes and personalised study tips
Still need help?
Our support team responds within 24 hours on business days. Check the FAQ first for instant answers.